1. Deep Verification Process
At Deal In Service, we take refund claims very seriously. We do not process automated refunds.
If you request a cancellation, our team performs a Deep Audit of your account and project status. We investigate:
- Work Log: How many hours our developers have already spent on your project.
- Deliverables: Whether designs, prototypes, or code have already been shared with you.
- Communication: Your responsiveness and approval history.
Note: Refunds are only issued if the investigation proves that we failed to deliver the agreed service.
2. Eligibility for Refund
You are Eligible for a refund ONLY if:
- Service Failure: We completely failed to deliver the project within the agreed timeline (excluding delays caused by the client).
- Technical Fault: The delivered product is technically unusable or fundamentally broken, and our team cannot fix it.
- Order Cancellation: You cancelled the order within 24 hours of payment, before any work commenced.
3. Non-Refundable Scenarios
You are NOT Eligible for a refund if:
- Change of Mind: You simply decided you don't want the website after work has begun.
- Lack of Content: You failed to provide necessary text/images, causing the project to stall.
- Third-Party Costs: Domain Names and Hosting Server fees are paid to third-party providers and are strictly non-refundable.
- Design Preference: You dislike the design after previously approving the prototype/mockup.
4. The Refund Process
If you believe you are eligible, follow this procedure:
01
Email Us
Send a formal request to business@dealinservice.com with your Order ID.
02
Audit (7 Days)
We will audit the project work depth to verify your claim.
03
Decision
If eligible, funds are returned to the original source within 5-7 business days.
5. Partial Refunds
In cases where partial work has been completed (e.g., Design is done but Development is not), Deal In Service reserves the right to issue a partial refund, deducting the cost of man-hours already utilized.